Returns & Exchanges
If you need to request a return within 14 days of delivery, please email us at orders@serasera.co with your order number in the subject line.
Our small team will get back to you within 48 hours with next steps. Please note that return shipping is the responsibility of the customer.
Items must be returned in their original condition and packaging to be eligible for store credit.
Once your return is received and approved, store credit or an exchange will be issued.
If you have any questions, don’t hesitate to reach out — we’re always happy to help.
Unused merchandise may be returned for store credit within 14 days of delivery.
Items must be in their original condition to be eligible.
Please note that every piece is covered by our 1-year warranty — if anything needs repair, you’re welcome to send it back to us and we’ll fix it with care.
If you have any questions, feel free to reach out — we’re always happy to help.